Indigo Care Management

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Indigo Care Management Services

Housing Selection Support: We work in a way that is different than placement specialists. Our placement support service involves a comprehensive approach, including doing evaluations of our own plus consulting with placement specialists and moving specialists as needed, for clients with unique situations. Our team collaborates with vetted, reputable providers to ensure seamless transitions.
Contingency Planning: Creating contingency plans and safety nets is a proactive measure to address unforeseen circumstances. Through careful care planning, collaboration with healthcare professionals, pattern recognition, and negotiation with relevant parties, we establish safety nets that provide reassurance and support during challenging times.
Daily Life Enhancement: Our commitment to making daily life easier extends to implementing strategies that enhance the overall quality of life for our clients. From managing schedules and organizing daily routines, to training and overseeing caregivers, we do what it takes to improve daily living for everyone. We aim to decrease stress for our clients and their care teams.
Medical Care Management Model-Powered Health Crisis Management Consulting: During after hours crises or urgent hospitalizations, our dedicated team steps in to alleviate stress and ensure swift and effective resolution. We have established protocols and resources to address emergencies promptly, providing support, guidance, and coordination to navigate challenging situations. We have a medical model of care. Where do you go when you need certain care? How do you know when you can treat something at home versus at the hospital? We help you navigate this with your doctors. We answer our phones in the middle of the night.
Quality of Life Improvement: Improving the enjoyment of life is at the heart of our care management approach. We work closely with clients to understand their interests, preferences, and aspirations, creating personalized plans that enhance their overall quality of life. Our focus is on fostering joy, fulfillment, and meaningful experiences.
Long Term Relationship Building: This is critically important to achieving positive change. Also, not everyone has family, or has family nearby. Building authentic and supportive relationships is fundamental to our care philosophy. We invest time in understanding our clients, their loved ones, and their care teams. By fostering strong connections, we create a collaborative and trusting environment that positively impacts the overall care experience.
House Management & Girl Friday Style Practical Support: Navigating aging-in-place can be extremely detailed and challenging. Our services include high level oversight that fully encompasses what you need to age in place. We partner with you, in compassionate support, to support our clients and their loved ones in achieving great outcomes. We offer practical, tangible, intelligent, and nuanced support based upon our experience. This is a very rare offering, in the realm of care management.
Promotion of Independence: Balancing independence and safety is a delicate process. Our approach is to promote maximum independence while ensuring a safe environment. We work collaboratively with clients to identify areas where they can maintain autonomy, providing support and solutions to enhance their self-sufficiency.
Creative Problem Solving In Context of Complex Relationship Dynamics: Our team specializes in finding creative solutions to challenging situations that may seem difficult or impossible to improve. Whether it's addressing complex health issues, navigating family dynamics, or overcoming logistical obstacles, we approach each challenge with innovation and resourcefulness. We have the depth and breadth of experience, from working with so many families, to be able to actually achieve improvements for you in these contexts.
Caregiver Team Creation, Training, and Oversight: Matching caregivers to clients is a meticulous process that involves understanding both the client's needs and the caregiver's strengths. We oversee caregiver relationships to ensure the best outcomes and adherence to the client's wishes. Our goal is to create a harmonious and effective care partnership. We have relationships with community partners in such a deep way that we have an advantage when it comes to matching you up with an ideal care team. We are also one of the few agencies who knows many private caregivers.
Guidance on When to Move: Placement specialists don't always suggest that you wait before moving, because they want to get a commission on your move. Explaining moving timing and housing options to you, well in advance of the need to move, is our proactive approach to housing and moving planning. We provide detailed information about various housing options, considering factors such as lifestyle, preferences, and healthcare needs. Our guidance aims to empower clients to make informed decisions about their living arrangements.
Assisting with the Moving Process: Assisting clients with the process of moving involves comprehensive support, from coordinating logistics to emotional assistance. We streamline the moving process, ensuring a smooth transition to a new living environment. Our goal is to minimize stress and make the moving experience as seamless as possible.
Encouraging Legal Paperwork: Completing specific legal paperwork is a crucial aspect of comprehensive care planning. We encourage and assist clients in navigating the legal aspects of their care, including advanced directives, power of attorney, and other necessary documents. This ensures that their wishes are documented and respected.
Solo Aging Support: Navigating the aging process independently is a unique challenge. Our solo aging support service is tailored for individuals who prefer to manage their care on their own. We offer guidance, resources, and assistance in creating a robust plan for solo aging, empowering individuals to make informed decisions about their future.
Support for Clients Who Are Highly Independent and Rejecting Support: Supporting highly independent clients resistant to receiving care requires a nuanced approach. We work collaboratively with clients to understand their concerns and preferences, offering support that respects their autonomy. Our goal is to build trust and create a comfortable environment for receiving assistance when needed.
Maintaining Privacy and Safety of Our Clients and Their Loved Ones: Assisting clients who are very private, and clients who feel unsafe or resistant to support, involves building trust and providing a secure environment. We employ strategies to address apprehensions, establish trustful relationships, and gradually introduce supportive measures. Our approach is patient, understanding, and focused on the well-being of the client. You are welcome to speak with your clients to learn more about this. As part of this, we take HIPAA regulations very seriously.
Psychiatric Medication Adjustment Assistance and Pattern Recognition by Way of Daily Monitoring Using Customized Caregiver Logs and In-Person Oversight: Assisting clients under psychiatric care in need of significant medication adjustments requires a specialized approach. We collaborate with psychiatrists and healthcare professionals to ensure proper adjustments, monitoring the impact on overall well-being, and providing necessary support during the transition between dosages of medications and new medications.
Refinement of Already Strong Care Plans and Care Systems: Improving outcomes for already well-managed care plans involves introducing creative and meaningful engagement excursions. Our team customizes daily calendars to enhance the care experience, promoting mental, emotional, and physical well-being for clients with existing care plans.
Providing Relief to Family Caregivers Who Need a Break: Many of our clients like to keep us on speed dial, and will call us in case they need a listening ear or need practical or professional nuanced support. Working in a way that meets our clients' preferences is a crucial aspect of our personalized and flexible care management service offering. We understand that each client has unique needs, and we adapt our approach to ensure optimal client satisfaction. Our clients and their loved ones feel peace of mind knowing that they can call us and that we will jump into action for them when they need a break, when they are sick, when they are traveling, or when they know they need expert guidance and management.
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Understanding ICM's
Service Styles

Comprehensive Care Style: For individuals seeking an extensive support framework. We like to set routines, and like to visit you in person at set times, as part of this framework. We do not require that we visit at set times, though.

Focused Care Style: For individuals seeking a targeted approach that addresses specific needs and priorities, and task-based work. This style is ideal for those requiring specialized assistance in particular areas, such as for medical advocacy, "boots on the ground support" in times of crisis, or for serving as a benchmark for family caregivers.

Consultative Care Style: For individuals who value expert advice to make informed decisions through a stand alone consulting session or series of sessions. If possible, in context of your budget, we advise you select a higher-level care style. It is extremely hard to get the results you're looking for when we only have limited access to you; to make truly appropriate changes, in-person time is needed.

We Assess Your Situation By Phone and In-Person

Evaluate Your Needs

We carefully assess your unique needs, challenges, and goals to determine the level of care management required.

Understand Your Preferences

Your preferences and priorities are integral to tailoring our services. We take the time to understand your lifestyle, choices, and aspirations.

Establish Your Care Plan

Drawing from our wealth of experience, we identify options, solutions, and strategies to address your specific circumstances and improve your quality of life.

We Offer Personalized Care Planning

Care Style Selection

The chosen care style will not affect your service’s cost structure; all are billed at the same hourly rate.

Frequency of Services

Depending on your needs and budget, the frequency of our services will vary.

Level of In-Person Advocacy

In-person advocacy is available to varying extents, and we establish a plan of care that suits your budget.

The Onboarding Process

After you enlist our services, this is what the onboarding process can look like:

  • You will immediately feel a sense of relief!
  • As part of your new client onboarding process, we will have a phone call to discuss contingency planning, provide a core care plan, discuss our assessments and evaluations, and provide you with options for how to proceed in care planning.
  • We always provide personalized recommendations based on your unique situation.
  • Our goal is to empower you with the information needed to make confident decisions about your care management journey.
  • We work to get to know you as a person, so that we can best meet your unique needs.
  • Your comfort, health, and satisfaction are top priorities at Indigo Care Management! We aim to serve you to the best of our abilities at all times! You will have access to our full team’s resources.